Frequently Asked Questions

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To upgrade, click the add-on icon (WorkGPT, Translator GPT, or EmailAI) on the sidebar -> and click "Upgrade to Premium Service" button at the bottom of the page to see all the current offers available, or directly upgrade through the website page WorkGPT, Translator GPT, or EmailAI.

1. Unlimited credits and use of the products.

2. Advanced Premium features access.
3. No limitation of requests rate limit per minute.

4. Faster response from GPT with dedicated server.

5. 8x Much longer  input support.
6. Priority support for your issues or questions.

This issue is probably caused by two or more accounts logged into one session, essentially being logged into multiple accounts simultaneously. To resolve this problem, please log out of all your accounts, and then log back in using only the account you intend to use in the browser. 

If you see this error message, it means your GPT request took more than 30 seconds to finish, exceeding the time limit of Google add-on. You could reduce the input text or simplify your request so it take less time for OpenAI servers to respond. In addition, you can wait several mins and retry or use the product website directly with 5 minutes expiration time. 

Yes, you could cancel the future subscription through the "manage subscriptions" button in the addon more action menu or directly contact us below. After that, you could follow the instructions and the subscription will be cancelled immediately afterward. If you cancel before the end of current subscription period, you will still be able to use your license, up to the last day of the subscription.

No, any data you interact with on our product is not used to enhance the learning of ChatGPT.  For further information, you can review OpenAI’s data usage policies at : https://openai.com/policies/api-data-usage-policies

If you are encountering some issues using our services, please contact us and we will try our best to resolve it for you. If we can't resolve and fix the issue, we could discuss about a potential refund to you. 

After you make the payment, but if you are still on Free version instead of Premium service or Enterprise service after 20 minutes, please double check you are using the right email account when making the payment. One possible reason is that people might use another email account for the payment so the Premium service is linked to that email account. Please contact us below and we can resolve the issue for you.