Solutions to potential errors

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First, please make sure you have the editor access to the document and have granted the authorization permission to our software (WorkGPT, AI translator or others). You can double check through here https://myaccount.google.com/connections.

If the error still exists,  this issue is probably caused by the Google bug. 

• Please log out of all your accounts in Google Workspace and Chrome profile, and log back in with ONLY the account you intend to use the WorkGPT or AI Translator in Google Workspace and Chrome profile. 
• Reinstall the WorkGPT or AI Translator addon
• Make sure you grant the authorization. You can double check here https://myaccount.google.com/u/0/connections

Alternatively If you don't want to create a dedicated Chrome profile, you can install the add-on from an incognito window. It will then be installed from your default Chrome Profile.)\n\n

After you make the payment, but if you are still on Free version instead of Premium service or Enterprise service after 20 minutes, please double check you are using the right email account when making the payment. One possible reason is that people might use another email account for the payment so the Premium service is linked to that email account. Please contact us below and we can resolve the issue for you.
 

For Spreadsheet cells with no credits error, please put the WorkGPT or AI Translator related formula and custom functions into a new cell and try again. 

If you see this error message, please check and make sure 

(1) This is a valid Google doc/slide/spreadsheet, such as NOT Microsoft word format file (.DOCX), NOT Microsoft Powerpoint format file (.PPTX), NOT Microsoft Excel (.xlsx). If it's a Microsoft Word, Powerpoint or Excel file, you can easily convert it to a Google Doc/Slides/Spreadsheet first and try using again. 

(2) You have the editor permission for this doc. 

(3) You sign in the correct Google account for this document. 

Alternatively, you could copy the selected text and paste in the text field above directly to ask GPT, or create a new document/slide and copy all the content to your new document to use the selection functionality. 

If you see this error message, it means the translation request took more than 30 seconds to finish, exceeding the time limit of Google add-on. You could reduce the input text so it take less time to translate. In addition, you can wait several mins and retry, or use our product website directly, which has 5 minutes longer expiration time.